Frequently Asked Questions

Promptly is an event countdown reminder app that adapts to your life and helps you stay on track with what’s truly important. Promptly provides timely notifications that actually help you be more productive without being overwhelming.

Privacy is at the core of everything we do. We do not collect any data, you own your own data.

Promptly is available only on iOS at the moment. We are working on Android.

Yes! Promptly offers a generous free tier that includes all core features. Our pricing model is designed to be fair and transparent:

Absolutely! You can cancel your Pro subscription at any time with no questions asked. When you cancel, you’ll continue to have access to Pro features until the end of your current billing period, after which your account will automatically switch to the free plan. All your data remains safe and accessible.

We’re here to help! You can reach our support team with any questions or concerns.

Response times: Free users typically receive responses within 48 hours, while Pro users get priority support with responses within 24 hours.

Notification issues are usually related to device settings. Here’s a quick troubleshooting guide:

If you’re still having issues after trying these steps, please contact our support team with details about your device and the specific problem you’re experiencing.